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People, Care and Belonging
Chapter 28Community Safety
Vote on the proposals, hear the audio, read the reviews, search the whole plan.
In this chapter
- 28.1 Safety Begins With Reality
- 28.2 Safety Is More Than Crime
- 28.3 The Right Responder Principle
- 28.4 Police Are Essential
- 28.5 Elected Officials Do Not Direct Individual Police Operations
- 28.6 No Political Police List
- 28.7 The Safety Dividend
- 28.8 A Dividend Is Not a Police Cut
- 28.9 Voluntary Attrition Only
- 28.10 Never Manufacture a Dividend
- 28.11 Capacity Can Be the Dividend
- 28.12 Community Policing
- 28.13 Youth Relationships
- 28.14 Police Are Not Social Workers
- 28.15 Repeat Calls
- 28.16 Root Cause Without Excusing Conduct
- 28.17 Serious Violence
- 28.18 Domestic and Family Violence
- 28.19 Sexual Violence
- 28.20 Victims Matter
- 28.21 Due Process Matters
- 28.22 Public Space Is Shared Space
- 28.23 Behaviour-Based Rules
- 28.24 Dignity Does Not Eliminate Rules
- 28.25 Downtown Safety
- 28.26 Downtown Safety Walks
- 28.27 Perception Is Information
- 28.28 Lighting
- 28.29 More Light Is Not Always Better
- 28.30 Graffiti
- 28.31 Rapid Graffiti Response
- 28.32 Litter and Disorder
- 28.33 Broken Infrastructure
- 28.34 Vacant Buildings
- 28.35 Fire Safety
- 28.36 Fire Prevention
- 28.37 Hydrants and Water Infrastructure
- 28.38 Emergency Access
- 28.39 Addresses
- 28.40 Paramedics and Community Safety
- 28.41 Mental Health Crisis
- 28.42 Immediate Danger Comes First
- 28.43 Addiction
- 28.44 Treatment Is Not a Police Program
- 28.45 Homelessness
- 28.46 Encampments and Public Space
- 28.47 Businesses Need Predictability
- 28.48 Residents Need Predictability Too
- 28.49 Property Crime
- 28.50 Bicycle Theft
- 28.51 Theft Prevention Without Surveillance
- 28.52 Cameras
- 28.53 No Facial Recognition by Default
- 28.54 Public Wi-Fi Is Not a Tracking Network
- 28.55 Data Minimization
- 28.56 Public Crime Data
- 28.57 No Crime Heat Map of Individuals
- 28.58 Safety Trends
- 28.59 Do Not Cherry-Pick
- 28.60 Response Times
- 28.61 Emergency Resilience
- 28.62 One Official Information Source
- 28.63 Rumours
- 28.64 Traffic Safety
- 28.65 Engineering Before Enforcement Where Appropriate
- 28.66 Enforcement Before Redesign Where Appropriate
- 28.67 School Safety
- 28.68 Senior Pedestrian Safety
- 28.69 Cycling Safety
- 28.70 Winter Road Safety
- 28.71 Events
- 28.72 Alcohol
- 28.73 Night Economy
- 28.74 Safe Ride Home
- 28.75 Impaired Driving
- 28.76 Fireworks
- 28.77 Dangerous Properties
- 28.78 Hoarding and Complex Property Conditions
- 28.79 Bylaw Enforcement
- 28.80 Compliance First Where Reasonable
- 28.81 Repeat Offenders
- 28.82 Complaint-Based Enforcement
- 28.83 Anonymous Complaints
- 28.84 Retaliation
- 28.85 Community Mediation
- 28.86 Neighbourhood Safety Groups
- 28.87 No Vigilante Culture
- 28.88 Youth Belonging
- 28.89 Paid Youth Work
- 28.90 Youth and Police Programs
- 28.91 Business Safety Education
- 28.92 Cybersecurity Is Community Safety
- 28.93 Municipal Cybersecurity
- 28.94 No Security Theatre
- 28.95 Firearms and Weapons
- 28.96 Protests
- 28.97 Counter-Protests
- 28.98 Public Meetings
- 28.99 Staff Safety
- 28.100 Restricted Access
- 28.101 Officer and Responder Well-Being
- 28.102 Training
- 28.103 Equipment
- 28.104 Technology Procurement
- 28.105 Mutual Aid and Regional Partnership
- 28.106 Saugeen Ojibway Nation Relationship
- 28.107 Businesses as Resilience Partners
- 28.108 Faith and Community Organizations
- 28.109 The Safety Partnership Table
- 28.110 Protect Personal Information at the Table
- 28.111 Safety Improvement Register
- 28.112 Safety Spending
- 28.113 Cost of Repeat Calls
- 28.114 Savings Must Be Verified
- 28.115 Where Safety Dividend Savings Go
- 28.116 Do Not Cut Prevention First
- 28.117 Safety Pilot Standard
- 28.118 No Promise of Zero Risk
- 28.119 Safety Scorecard
- 28.120 Public Perception Survey
- 28.121 Business Safety Pulse
- 28.122 Youth Safety Pulse
- 28.123 Senior Safety Pulse
- 28.124 Accessibility Safety
- 28.125 First 100 Days
- 28.126 Year One
- 28.127 Year Two
- 28.128 Year Three
- 28.129 Year Four
- 28.130 The Safety Dividend Decision
- 28.131 What This Is Not
A safe city is not simply a city with more enforcement.
It is a city where:
- emergencies are answered quickly;
- violence is taken seriously;
- dangerous behaviour has consequences;
- roads and public spaces are designed responsibly;
- residents know how to get help;
- children have places to belong;
- vulnerable people can reach appropriate services;
- property is respected;
- businesses can operate;
- neighbourhoods are maintained;
- police and emergency professionals can concentrate on the work only they can do.
The original plan proposes a Safety Dividend.
The idea is that if successful prevention and better community systems reduce avoidable demands on policing over time, police capacity can increasingly shift toward community and youth work. Any actual financial savings would occur only through responsible long-term workforce planning and voluntary retirement or attrition, not by laying off officers simply to create a budget claim.
That principle should remain.
But it needs to be stated carefully.
The City cannot promise:
Crime will fall by a particular percentage.
It cannot assume:
Every social program prevents police calls.
And elected officials should never pressure professional emergency services to manipulate staffing or statistics in order to create a political "dividend."
The objective is broader:
Put the right problem in the hands of the people best equipped to deal with it.
Police should police.
Firefighters should respond to fire and emergency responsibilities.
Paramedics and healthcare professionals should handle health responsibilities through the organizations responsible for them.
Social-service agencies should handle the work within their expertise.
Municipal operations should fix municipal problems.
Community organizations should contribute where they have appropriate capacity.
Residents should understand where to turn.
The safest system is not necessarily the one where police do everything.
It is the one where serious danger receives a strong professional response and preventable problems are addressed before they become emergencies.
28.1Safety Begins With Reality
Community safety debates often become ideological very quickly.
One side may say:
The City is unsafe.
Another may say:
The problem is exaggerated.
Neither statement is useful without evidence.
The City's first responsibility should be to understand:
- what is happening;
- where;
- how often;
- what kind of incidents;
- what services are being called;
- what patterns repeat.
The Safety Standard
Measure the problem before choosing the solution.
28.2Safety Is More Than Crime
Residents may describe something as a safety problem when the underlying issue is actually:
- speeding;
- poor lighting;
- broken infrastructure;
- mental-health crisis;
- addiction;
- homelessness;
- vandalism;
- harassment;
- fire risk;
- unsafe property;
- dangerous crossing;
- winter ice.
These problems may involve different organizations.
A good system identifies the problem correctly before assigning the response.
28.3The Right Responder Principle
For every recurring community safety issue, ask:
Who is best equipped to address this?
Possible answers may include:
- police;
- fire;
- paramedics;
- municipal operations;
- by-law;
- County services;
- healthcare;
- social services;
- housing services;
- community organizations.
Police should not become the default because nobody else answered the telephone.
28.4Police Are Essential
Nothing in the Safety Dividend changes the fundamental need for professional policing.
Police responsibilities include serious matters involving:
- violence;
- threats;
- criminal investigation;
- immediate public danger;
- law enforcement within their professional mandate.
A community safety strategy should give police the ability to focus on the situations where their:
- training;
- authority;
- equipment;
- judgement;
are actually required.
28.5Elected Officials Do Not Direct Individual Police Operations
The Mayor and Council should not attempt to direct:
- individual investigations;
- arrests;
- charges;
- enforcement decisions;
- operational police tactics.
Elected officials can debate:
- budgets;
- public policy;
- community priorities within lawful governance structures.
Operational policing remains professional work.
The Rule
Political leadership sets public priorities through lawful governance. Professional policing makes professional operational decisions.
That separation protects residents and officers.
28.6No Political Police List
No Mayor should ever create:
- a list of critics to investigate;
- a list of businesses to target;
- a list of protesters to watch because of their views.
Police power is not political power.
That principle should be absolute.
28.7The Safety Dividend
The Safety Dividend begins with a hypothesis:
If prevention, better service routing and stronger community systems reduce avoidable police demand, some police capacity may be available for more proactive community work.
That must be proven.
Not assumed.
Measure First
Before claiming a dividend, understand:
- call volumes;
- call types;
- officer time;
- overtime;
- repeat calls;
- administrative demand;
- staffing;
- response requirements.
Only then can the City and appropriate police governance bodies understand whether workload is changing.
28.8A Dividend Is Not a Police Cut
The original Safety Dividend specifically rejects officer layoffs as the mechanism for producing savings.
That should remain.
No police officer should be involuntarily removed simply so the Mayor can announce:
We saved money.
The first objective is better safety.
Financial effects come afterwards.
28.9Voluntary Attrition Only
If long-term workload genuinely changes and professional service planning supports a different staffing model, financial savings should arise only through responsible mechanisms such as:
- retirement;
- voluntary departure;
- vacancy review;
- redeployment.
Any staffing decision must respect:
- collective agreements;
- professional requirements;
- public safety;
- lawful governance.
The campaign does not pre-decide the number of officers required four years from now.
The evidence does.
28.10Never Manufacture a Dividend
The City should not:
- leave needed positions vacant;
- suppress overtime;
- delay responses;
- change reporting categories;
simply to claim savings.
A Safety Dividend exists only when:
service need genuinely falls or operations genuinely improve.
If demand remains high, say so.
28.11Capacity Can Be the Dividend
The most valuable dividend may not initially be money.
It may be time.
If officers spend fewer hours repeatedly dealing with an avoidable issue, that capacity can potentially support:
- community presence;
- youth relationships;
- neighbourhood engagement;
- proactive work.
That may create greater public value than immediately trying to remove dollars from the budget.
28.12Community Policing
Residents often say they want to:
see officers before there is a problem.
Where operationally appropriate, proactive police presence can include:
- walking;
- community events;
- youth interaction;
- business contact;
- neighbourhood engagement.
The goal is familiarity without surveillance.
A resident should be able to know local officers as public servants rather than only encountering police during crisis.
28.13Youth Relationships
The original Safety Dividend specifically proposes shifting available police capacity toward community and youth work as prevention succeeds.
That does not mean police become youth-program employees.
It means appropriate positive contact may help young people understand:
- who officers are;
- what their role is;
- how to ask for help.
Youth should not know police only through enforcement.
28.14Police Are Not Social Workers
Positive community policing should not lead to police absorbing every social-service role.
Officers may encounter:
- mental-health crises;
- homelessness;
- addiction;
- family crisis.
Where another professional response is more appropriate and safely available, that partner should be involved.
The officer should not become the permanent substitute for a missing health or social system.
28.15Repeat Calls
One of the most important safety questions is:
Which problems generate repeated calls?
If the same:
- property;
- person;
- location;
- condition;
produces recurring demand, examine the root cause while protecting privacy and due process.
The answer may require:
- policing;
- housing;
- healthcare;
- property standards;
- social support;
- another intervention.
Repeatedly responding without addressing the cause can be expensive for everyone.
28.16Root Cause Without Excusing Conduct
Understanding a cause does not mean excusing harmful behaviour.
A person may:
- need help;
- and still be responsible for conduct.
A property owner may face genuine difficulty;
and still be required to address a dangerous property condition.
Community safety can hold two truths at the same time:
Understand why it happened.
and
Protect people from it happening again.
28.17Serious Violence
Violence should never be minimized as merely a social symptom.
Threats and violence require appropriate professional response.
The City should support a culture where residents understand:
- when to call emergency services;
- how to report serious concerns;
- where victims can find appropriate supports.
Public policy should protect victims without turning every difficult social interaction into a criminal matter.
28.18Domestic and Family Violence
Domestic and family violence is a serious safety issue requiring specialized professional and community responses.
The City's proper role may include:
- public information;
- community partnerships;
- housing and planning support where appropriate;
- safe public facilities;
- referrals.
Police, healthcare, shelters and specialized organizations have roles beyond normal municipal operations.
Do not create a City program simply to duplicate organizations already doing specialized work.
28.19Sexual Violence
Sexual violence also requires:
- professional investigation;
- trauma-informed support;
- healthcare;
- specialized victim services.
Municipal government should support appropriate partnerships and public information without claiming expertise it does not possess.
Safety policy should respect:
- privacy;
- dignity;
- due process.
28.20Victims Matter
Community-safety debates sometimes become so focused on the person causing disruption that the person harmed disappears from the conversation.
Public policy must remember:
- victims;
- families;
- businesses;
- neighbours.
Compassion belongs on both sides of a difficult situation.
Helping the person in crisis should not require ignoring the person who was harmed.
28.21Due Process Matters
Likewise, an accusation is not automatically proof.
Community pressure should not replace:
- investigation;
- evidence;
- lawful procedure.
Municipal government should never encourage public shaming as a substitute for justice.
Safety and civil liberty belong together.
28.22Public Space Is Shared Space
Parks, sidewalks, streets and civic spaces belong to everyone under the applicable rules.
Residents should be able to:
- walk;
- sit;
- speak;
- gather;
- protest peacefully;
- use public facilities.
The standard should focus on conduct.
Not status.
28.23Behaviour-Based Rules
Public-space rules should address behaviour such as:
- violence;
- threats;
- property damage;
- dangerous obstruction;
- harassment;
- unlawful activity;
- serious repeated disturbance.
They should not target someone simply because they are:
- homeless;
- young;
- poor;
- unfamiliar;
- politically unpopular.
The Rule
Regulate harmful conduct. Do not criminalize existence.
28.24Dignity Does Not Eliminate Rules
Likewise, dignity should not become an argument that public rules cannot be enforced.
A person experiencing homelessness can still be expected not to:
- threaten others;
- destroy property;
- create dangerous obstruction.
A business owner can still be expected to comply with public rules.
A housed resident can still be expected to behave lawfully.
Rules apply to behaviour consistently.
28.25Downtown Safety
Downtown safety requires coordination.
Possible issues may involve:
- policing;
- lighting;
- cleanliness;
- vacant properties;
- mental-health crisis;
- addiction;
- traffic;
- late-night activity;
- property standards.
The Downtown Operating Plan should identify which organization is responsible for which issue.
Do not label every downtown concern a police problem.
28.26Downtown Safety Walks
Conduct regular safety walks involving appropriate combinations of:
- businesses;
- residents;
- City operations;
- accessibility representatives;
- police where relevant;
- social-service partners.
Ask:
What exactly feels unsafe?
Is there evidence of actual incidents?
Is the problem lighting?
Is the problem visibility?
Is it a recurring behaviour?
Is it traffic?
Is it property condition?
Then assign the right response.
28.27Perception Is Information
A resident feeling unsafe is not irrelevant simply because no police report exists.
Perception affects whether people:
- visit;
- walk;
- shop;
- use parks.
But perception should not automatically become proof that a crime problem exists.
Measure both:
reported incidents
and
resident experience.
They answer different questions.
28.28Lighting
The original plan identifies low lighting as one of the managed work streams in the Standing Work List and notes that a lit street can itself contribute to safety.
Lighting issues should therefore feed directly into First to Action.
Audit
Check:
- broken lights;
- dark pedestrian routes;
- blocked fixtures;
- uneven lighting.
Fix infrastructure before assuming every dark area requires a larger enforcement response.
28.29More Light Is Not Always Better
Safety lighting should avoid:
- unnecessary glare;
- light trespass;
- excessive illumination.
The objective is:
- visibility;
- orientation;
- reliable public routes.
Design should reflect location.
A downtown walkway and a natural trail do not need identical lighting.
28.30Graffiti
Graffiti may involve:
- vandalism;
- artistic expression;
- commissioned public art.
The City should distinguish them.
Unauthorized property damage should be addressed.
Commissioned art should not be treated as vandalism because someone dislikes the style.
28.31Rapid Graffiti Response
Recurring unauthorized graffiti can create:
- property damage;
- cleanup cost;
- frustration.
The Standing Work List should track:
- location;
- repeated occurrences;
- cleanup.
Where a site is repeatedly targeted, examine:
- lighting;
- visibility;
- surface;
- access.
Fixing the pattern may be more effective than endlessly repainting.
28.32Litter and Disorder
Litter is not the same as violent crime.
It can still affect:
- public confidence;
- neighbourhood pride;
- business experience.
The City's litter work should be managed primarily through:
- operations;
- waste systems;
- public education;
- appropriate enforcement.
Do not send police to solve a garbage problem.
28.33Broken Infrastructure
A:
- damaged railing;
- broken streetlight;
- missing sign;
- unsafe sidewalk;
can create a real safety concern.
That is why the First to Action system is part of the community-safety strategy.
Municipal maintenance is prevention.
28.34Vacant Buildings
Poorly secured vacant buildings may create:
- fire risk;
- unauthorized entry;
- vandalism;
- neighbourhood concern.
The City should use appropriate property, fire and building authorities to address actual hazards.
Do not assume vacancy itself is criminal.
The condition is the issue.
28.35Fire Safety
Community safety includes fire prevention and response.
Municipal planning should support professional fire-service work through:
- infrastructure;
- hydrants;
- access;
- building safety;
- emergency planning.
The Mayor should not attempt to dictate professional emergency tactics.
The public role is to ensure the system is:
- properly supported;
- accountable;
- ready.
28.36Fire Prevention
Prevention may include:
- public education;
- inspections where appropriate;
- smoke and carbon-monoxide awareness;
- safe building practices.
Professional fire staff should determine operational priorities within the proper governance framework.
The City's plan should support their expertise.
28.37Hydrants and Water Infrastructure
Fire safety depends partly upon infrastructure residents rarely think about.
That includes:
- water;
- hydrants;
- roads;
- addresses.
The Infrastructure and Systems Index should connect these assets to emergency resilience.
Maintenance behind the scenes may matter more than a visible new safety initiative.
28.38Emergency Access
Street pilots, patios, events, snow and parking must all preserve emergency access.
This principle has already appeared throughout the plan because it applies everywhere.
The Fire and Emergency Access Test should be included in major public-space changes.
28.39Addresses
Clear addresses help:
- police;
- fire;
- paramedics.
As additional housing units are created, the City's addressing system needs to remain understandable.
A beautiful garden home is of little use during an emergency if responders cannot determine where it is.
28.40Paramedics and Community Safety
Paramedic services and community paramedicine involve Grey County responsibilities rather than ordinary City policing.
The City should partner where useful and appropriate.
It should not blur jurisdictions for political simplicity.
The No Wrong Government principle applies:
Residents deserve coordination even when governments have different responsibilities.
28.41Mental Health Crisis
Some emergency calls involve a mental-health crisis.
The right response depends upon:
- immediate danger;
- medical condition;
- available professionals;
- legal authority.
The City should work with:
- police;
- healthcare;
- County;
- appropriate crisis services;
to identify opportunities for better routing and partnership.
Do not promise that one response model fits every crisis.
28.42Immediate Danger Comes First
When someone presents an immediate serious risk to:
- themselves;
- another person;
- the public;
the priority is safety.
After the immediate danger is controlled, the system can address:
- healthcare;
- housing;
- social support.
Prevention should never be used as an argument against necessary emergency response.
28.43Addiction
Addiction may contribute to:
- medical emergencies;
- public disorder;
- property crime;
- homelessness.
The City cannot solve addiction through municipal by-laws.
Ontario, healthcare providers, community organizations and other partners carry major responsibilities.
Owen Sound's municipal role may include:
- public-space management;
- local partnership;
- facilities;
- planning;
- advocacy.
Be clear about the boundary.
28.44Treatment Is Not a Police Program
Police may interact with people experiencing addiction.
That does not make police the treatment system.
Likewise, municipal government should not market itself as an addiction-treatment provider.
Connect the person to the appropriate service.
Protect the public where conduct requires intervention.
Both can happen.
28.45Homelessness
Homelessness intersects with community safety but should not be defined as a safety offence.
A person lacking housing is not inherently dangerous.
Actual harmful behaviour should be addressed through ordinary rules.
Housing and homelessness work requires partnership with Grey County and other responsible organizations.
28.46Encampments and Public Space
Public-space conflicts involving homelessness can become difficult.
The City should approach them through:
- current law;
- rights;
- safety;
- sanitation;
- access;
- available services;
- property responsibilities.
Do not make absolute campaign promises about future enforcement without knowing:
- circumstances;
- current law;
- shelter and housing context.
Every action should receive appropriate legal review.
28.47Businesses Need Predictability
Businesses should be able to expect the City to respond when serious public-space problems repeatedly interfere with:
- entrances;
- safety;
- property;
- customers.
The response may involve more than police.
The business should still receive:
- one contact;
- clear responsibility;
- follow-up.
No owner should be passed endlessly between departments and agencies.
28.48Residents Need Predictability Too
The same standard applies to residents.
If someone repeatedly reports:
- dangerous traffic;
- threats;
- property issue;
- serious obstruction;
they should understand:
- who is responding;
- whether the matter is municipal;
- whether another organization is responsible.
Even when the answer is:
The City cannot lawfully do what you are requesting,
the resident deserves an explanation.
28.49Property Crime
Property crime affects:
- homeowners;
- businesses;
- vehicles;
- public infrastructure.
Police handle criminal investigation within their professional mandate.
The broader prevention system may also involve:
- lighting;
- locks;
- property design;
- public awareness;
- business education.
The City should amplify practical prevention information from qualified sources.
28.50Bicycle Theft
As Owen Sound encourages cycling, it should also consider:
- secure bicycle parking;
- public education.
Encouraging cycling without somewhere reasonable to secure a bicycle creates an avoidable problem.
Public infrastructure can support prevention.
28.51Theft Prevention Without Surveillance
Not every theft-prevention solution requires:
- cameras;
- identification tracking;
- facial recognition.
Start with:
- locks;
- visibility;
- secure storage;
- lighting;
- good design.
Use intrusive technologies only when a clear need and lawful justification exist.
28.52Cameras
Public cameras can sometimes support legitimate safety or security objectives.
They also create:
- privacy concerns;
- retention issues;
- access questions;
- cybersecurity responsibility.
Before installing or expanding cameras, ask:
What exact problem are we solving?
Is there evidence?
Is a camera likely to help?
Is there a less intrusive option?
Who can access recordings?
How long are they retained?
Is signage required?
What happens when the system is no longer needed?
Technology does not eliminate governance.
28.53No Facial Recognition by Default
Ordinary public-space safety should not automatically lead to automated identification of residents.
Any proposal involving highly intrusive biometric technology would require:
- strong legal authority;
- privacy analysis;
- security review;
- public scrutiny;
- clear demonstrated necessity.
The default should remain:
Do not identify people when counting or observing conditions is enough.
28.54Public Wi-Fi Is Not a Tracking Network
The Safe Information Program later in the plan proposes public connectivity.
That network should never become an invisible system for tracking where residents move through the City for policing, marketing or politics without lawful justification.
Connectivity serves residents.
Residents do not become sensors.
28.55Data Minimization
Community safety data should be collected for legitimate purposes.
The City does not need:
- everyone's movements;
- everyone's purchases;
- everyone's social network;
to understand public safety.
Use aggregate information whenever individual identification is not necessary.
28.56Public Crime Data
Where appropriate authoritative aggregate safety information is published, make it understandable.
Distinguish:
- calls for service;
- reported incidents;
- charges;
- convictions;
where applicable.
These are not interchangeable measures.
A call does not automatically mean a crime occurred.
Precision prevents unnecessary fear.
28.57No Crime Heat Map of Individuals
Public mapping should avoid creating tools that effectively identify:
- victims;
- vulnerable households;
- individual accused persons;
when that information is not lawfully and appropriately public.
The purpose of mapping is to understand patterns.
Not expose people.
28.58Safety Trends
The public should be able to understand whether selected safety indicators are:
- increasing;
- stable;
- decreasing.
Use multi-year context where possible.
One unusual month should not become a political crisis unless the events themselves warrant urgent action.
28.59Do Not Cherry-Pick
A Mayor should not select whichever safety number makes the administration look best.
If:
- one category improves;
- another worsens;
publish both.
The quarterly scorecard should include:
What improved
and
What got worse.
Public confidence depends on honesty.
28.60Response Times
Emergency response times can be important.
They must be measured carefully according to the service's professional definitions.
Do not compare incompatible measures.
If a response target is missed, understand:
- call type;
- staffing;
- distance;
- concurrent emergencies;
- other causes.
The data should support improvement.
Not simplistic blame.
28.61Emergency Resilience
Community safety includes preparation for:
- storms;
- flooding;
- infrastructure failures;
- prolonged power outages;
- major accidents.
Section 13 established the broader resilience system.
Community Safety should integrate:
- police;
- fire;
- municipal emergency management;
- County partners;
- healthcare;
- public information.
Preparedness reduces confusion during crisis.
28.62One Official Information Source
During an emergency:
One official source, many channels.
Residents should receive consistent information through:
- web;
- social channels;
- local media;
- telephone where practical;
- physical notices when necessary.
Conflicting official messages create risk.
28.63Rumours
During an emergency, misinformation can spread quickly.
The City's role should be:
- publish verified information;
- correct important errors;
- state uncertainty honestly.
Not censor ordinary disagreement.
Sometimes the most trustworthy official statement is:
We do not yet know. We will update you when we do.
28.64Traffic Safety
Community safety includes the road.
Important issues may include:
- speeding;
- crossings;
- collisions;
- dangerous intersections;
- cycling safety;
- pedestrian safety.
Police may be one part of the response.
Engineering may be another.
Infrastructure may be another.
28.65Engineering Before Enforcement Where Appropriate
If drivers repeatedly behave dangerously at the same location, ask:
Is the street itself contributing to the problem?
Enforcement may still be necessary.
But permanent design improvement can sometimes address behaviour continuously.
Again:
Fix causes where possible.
28.66Enforcement Before Redesign Where Appropriate
The reverse can also be true.
A road may be properly designed and a small number of drivers may simply be acting dangerously.
Do not spend millions rebuilding infrastructure when targeted enforcement is the more appropriate response.
Diagnose first.
28.67School Safety
Safe Routes to School from Section 21 should connect directly to the Community Safety system.
Recurring school-zone issues should involve appropriate combinations of:
- transportation staff;
- school partners;
- police;
- parents;
- students.
Do not treat every concern as a request for another sign.
28.68Senior Pedestrian Safety
Older residents may require more time to cross.
Important routes near:
- seniors' housing;
- healthcare;
- transit;
- downtown;
should be reviewed with lived experience.
Community safety should include people moving at different speeds.
28.69Cycling Safety
As cycling grows, safety information and infrastructure should reflect actual conditions.
Potential issues include:
- intersections;
- trail crossings;
- visibility;
- parking.
The City should not encourage an activity without considering the route people must use.
28.70Winter Road Safety
Snow and ice change:
- visibility;
- road width;
- stopping distance;
- pedestrian routes.
Winter safety should be part of:
- snow operations;
- parking;
- crossing design;
- public communication.
Canadian safety planning cannot stop in November.
28.71Events
Large events may require:
- traffic management;
- emergency access;
- crowd planning;
- alcohol controls;
- security.
Requirements should be proportional to event risk.
A small community gathering should not receive the same security framework as a major festival.
28.72Alcohol
Alcohol can increase risk at some events.
Where alcohol is permitted, the event must comply with:
- applicable law;
- licensing;
- municipal policy;
- insurance;
- safety planning.
Many public events should remain alcohol-free simply because alcohol is unnecessary to the event.
The City should not build community life around drinking.
28.73Night Economy
Restaurants, music and evening activity can strengthen downtown.
They can also create:
- noise;
- crowd;
- impaired driving;
- neighbour concerns.
The Downtown Operating Plan should balance:
- business opportunity;
- resident life;
- public safety.
Predictable rules are better than repeatedly improvising after complaints.
28.74Safe Ride Home
Private and community transportation providers can be part of responsible nightlife.
The City can help residents find:
- taxi;
- transit;
- other lawful transportation options.
Do not create a municipal ride service if the private sector already provides the function effectively.
28.75Impaired Driving
Police and appropriate provincial systems handle impaired-driving enforcement.
Municipal prevention can support:
- responsible event planning;
- transportation information;
- public education from authoritative sources.
A city with a strong event economy should plan how people get home safely.
28.76Fireworks
Fireworks may involve:
- fire;
- noise;
- injury;
- animals;
- neighbourhood disruption.
Any municipal rules should clearly identify:
- permitted use;
- times;
- locations;
- safety.
The City should periodically review whether rules reflect actual local problems.
28.77Dangerous Properties
A severely unsafe property may require action through:
- building;
- property standards;
- fire;
- other lawful authority.
The process should include:
- inspection;
- notice;
- opportunity to correct where appropriate;
- escalation where danger requires it.
Public safety and procedural fairness can coexist.
28.78Hoarding and Complex Property Conditions
Some property conditions may involve:
- health;
- mental-health;
- fire;
- building;
- sanitation.
The City should avoid public humiliation.
Use the appropriate professionals and authorities.
The objective is a safe condition.
Not a spectacle.
28.79Bylaw Enforcement
By-law officers often encounter situations residents describe as safety concerns.
Their role should be clearly understood.
Possible issues include:
- noise;
- property standards;
- signs;
- parking;
- animals.
By-law staff are not police officers.
Police are not by-law substitutes.
Use each service properly.
28.80Compliance First Where Reasonable
For many non-emergency municipal violations, the first objective should be:
Correct the problem.
That may involve:
- education;
- notice;
- reasonable compliance period.
Serious or deliberate violations may require stronger enforcement.
The approach should reflect:
- risk;
- history;
- conduct.
28.81Repeat Offenders
A correction-first system cannot become:
Ignore every notice forever.
Repeated deliberate non-compliance should lead to appropriate escalation.
Fairness requires both:
- reasonable first opportunity;
- consequences when rules are continually ignored.
28.82Complaint-Based Enforcement
Complaint systems can identify problems.
They can also be abused during neighbour disputes.
Where possible, verify the actual condition.
Do not assume:
three complaints means three separate problems
if all complaints come from the same personal dispute.
Evidence matters.
28.83Anonymous Complaints
Anonymous reporting may sometimes be necessary.
It can also make verification difficult.
The City should establish clear policies concerning:
- what can be investigated anonymously;
- confidentiality;
- malicious complaints.
Protect legitimate complainants.
Do not create a weapon for harassment.
28.84Retaliation
Residents should not fear retaliation for legitimately reporting:
- unsafe conditions;
- misconduct;
- public concerns.
The whistleblower and anti-retaliation principles established earlier should apply appropriately.
Likewise, knowingly false malicious reports should not be protected as civic participation.
Good faith matters.
28.85Community Mediation
Some disputes do not require:
- police;
- court;
- City enforcement.
Where appropriate mediation resources exist, residents may be directed toward them.
The City should not force mediation where:
- violence;
- serious threat;
- unequal safety;
makes it inappropriate.
Use judgement.
28.86Neighbourhood Safety Groups
Residents may want to organize around neighbourhood safety.
The City can provide:
- official information;
- prevention education;
- reporting guidance.
It should discourage:
- vigilantism;
- harassment;
- following people;
- public accusation.
The Rule
Observe responsibly. Report appropriately. Do not become the police.
28.87No Vigilante Culture
Community safety should never become permission for residents to decide who:
- belongs;
- looks suspicious;
- should be confronted.
Suspicion based on:
- appearance;
- poverty;
- age;
- race;
- disability;
is not a legitimate safety system.
Behaviour and evidence matter.
28.88Youth Belonging
Community Safety connects directly to the Civic Corps and youth sections.
Young people need:
- recreation;
- employment;
- mentorship;
- legitimate public space;
- responsibility.
These are good community investments.
They should not be sold with simplistic promises that:
Every youth program reduces crime.
Build them because they strengthen the community.
Measure safety effects separately.
28.89Paid Youth Work
Young people performing useful community work can gain:
- income;
- experience;
- references;
- responsibility.
Potential roles include:
- mapping;
- events;
- recreation;
- suitable neighbourhood work.
That creates a stronger relationship between youth and the community.
Paid work is not a crime-prevention slogan.
It is opportunity.
28.90Youth and Police Programs
Where police professionals believe appropriate, youth engagement may include:
- school contact;
- community events;
- recreation;
- education.
The program should focus on:
- trust;
- understanding;
- public service.
Youth should not feel that ordinary participation places them into an intelligence database.
28.91Business Safety Education
Businesses may benefit from practical education about:
- robbery prevention;
- fraud;
- cybersecurity;
- shoplifting response;
- emergency planning.
Use appropriate professional sources.
The City can convene.
Experts teach.
28.92Cybersecurity Is Community Safety
A modern community can be harmed by:
- fraud;
- ransomware;
- account theft;
- identity theft.
Municipal cybersecurity belongs in the Infrastructure and Digital Sovereignty sections.
Public education can help residents and businesses protect themselves.
Safety increasingly includes the digital environment.
28.93Municipal Cybersecurity
City systems may contain:
- financial information;
- infrastructure data;
- resident information.
A cybersecurity failure can disrupt:
- municipal services;
- payments;
- communications.
Therefore:
Digital resilience is emergency resilience.
Backups, access control and continuity planning are community-safety investments.
28.94No Security Theatre
A system should not appear safer merely because:
- more cameras;
- more signs;
- more barriers;
were installed.
Every security measure should answer:
What risk does this reduce?
If nobody can answer, reconsider the spending.
Visible equipment is not the same as effective security.
28.95Firearms and Weapons
Municipal government should remain within its actual legal responsibilities.
Criminal prohibitions and major weapons regulation generally involve higher levels of government.
The City's responsibility is to work with police and other authorities on local public safety rather than promising municipal law can solve every national criminal-law question.
Jurisdictional honesty matters even when the issue is emotionally difficult.
28.96Protests
Peaceful protest is part of civic life.
Public safety planning can regulate legitimate operational issues such as:
- emergency access;
- traffic;
- competing bookings;
- dangerous conduct.
It should not regulate demonstrations according to whether the Mayor agrees with the message.
The Test
Same safety rule, different viewpoint.
28.97Counter-Protests
When opposing groups gather, public authorities should focus on:
- safety;
- separation where necessary;
- traffic;
- lawful conduct.
Government should not decide which lawful opinion deserves the public space.
The Goodwill Standard applies to government too.
28.98Public Meetings
A resident criticizing Council should not be treated as a safety threat merely because:
- the criticism is harsh;
- persistent;
- uncomfortable.
Actual:
- threats;
- violence;
- serious disruption;
are different.
The Respectful City Hall section already established this distinction.
Democracy requires officials to tolerate criticism.
28.99Staff Safety
Municipal employees also deserve safe workplaces.
The City should have clear protocols for:
- threats;
- harassment;
- violence.
These protections should not be misused to avoid legitimate public accountability.
Protect workers.
Preserve access to government.
28.100Restricted Access
In rare cases, a resident's conduct may require modified methods of communication or building access.
Any restriction should have:
- written reason;
- defined scope;
- duration;
- alternative method of receiving City service;
- review.
A difficult resident does not lose citizenship.
Safety restrictions should be proportionate.
28.101Officer and Responder Well-Being
Police, fire and emergency workers routinely encounter:
- trauma;
- conflict;
- dangerous conditions.
Workforce well-being belongs in the Labour Partnership framework.
Supporting employees appropriately is part of maintaining reliable service.
It should not become promotional rhetoric.
The professionals themselves should help define what support is useful.
28.102Training
Safety personnel require ongoing training.
The public does not need every operational detail.
Council should understand:
- mandatory training;
- cost;
- major capacity gaps;
- future needs.
Training is not optional overhead.
It is part of professional readiness.
28.103Equipment
Police, fire and emergency services require equipment that may be expensive.
The Financial Standard still applies.
Ask:
- what problem does it solve;
- expected life;
- maintenance;
- replacement;
- interoperability;
- training;
- complete cost.
Emergency equipment should receive serious professional weight.
It should still receive lifecycle planning.
28.104Technology Procurement
Public-safety technology deserves particularly strong review.
Potential systems can involve:
- sensitive data;
- long vendor contracts;
- proprietary systems.
Before purchase, know:
- what information is collected;
- where it is stored;
- who owns it;
- retention;
- cybersecurity;
- exit process.
Safety does not exempt technology from good governance.
28.105Mutual Aid and Regional Partnership
Major emergencies may require resources beyond Owen Sound.
Regional and provincial emergency arrangements are therefore important.
The City's role should be to maintain working relationships and plans with the responsible partners.
Residents do not care which government owns the truck when the emergency requires help.
Coordination matters.
28.106Saugeen Ojibway Nation Relationship
Emergency resilience and regional safety may also benefit from stronger relationships with Saugeen Ojibway Nation.
Any cooperation should be based on:
- mutual respect;
- clearly defined responsibilities;
- invitation and agreement.
The broader plan already commits to building a formal relationship and listening first.
Safety partnership can be one part of a much larger relationship.
28.107Businesses as Resilience Partners
Businesses may possess:
- equipment;
- generators;
- food;
- transportation;
- specialized skills.
Emergency planners may benefit from understanding local capacity.
Participation should be voluntary and appropriately structured.
A business appearing in a capability directory does not create an unlimited emergency obligation.
28.108Faith and Community Organizations
Churches, service clubs and community organizations may assist during:
- emergencies;
- cold weather;
- meals;
- temporary community response.
They should participate under clear, equal partnership standards.
Emergency support should not require participation in religion.
Faith organizations also should not be excluded from helping merely because their motivation is religious.
28.109The Safety Partnership Table
Create a periodic Community Safety Partnership Table focused on recurring cross-system problems.
Potential participants may include appropriate representatives from:
- police;
- fire;
- City operations;
- Grey County;
- paramedics;
- healthcare;
- housing and homelessness services;
- schools;
- community organizations.
Purpose
Not to discuss individual residents publicly.
Not to create another bureaucracy.
The table asks:
What recurring problem is falling between systems?
Then assigns a partner to investigate the gap.
28.110Protect Personal Information at the Table
Cross-agency collaboration does not give everyone permission to exchange personal files casually.
Share:
- trends;
- operational gaps;
- aggregate problems;
unless lawful and necessary information-sharing authority exists for a specific case.
"Partnership" is not a privacy exemption.
28.111Safety Improvement Register
Create a public register of major community-safety improvement projects.
Examples:
Dark pedestrian route
Status: lighting review.
Recurring dangerous crossing
Status: traffic study.
Repeat property-standard problem
Status: enforcement process.
Emergency route concern
Status: engineering review.
Protect information that should remain confidential.
The public should still be able to see whether recurring community issues are being worked on.
28.112Safety Spending
The annual budget should explain major safety spending in understandable categories.
Possible areas:
- policing;
- fire;
- emergency management;
- by-law;
- safety infrastructure.
Do not use financial comparison alone to decide the appropriate level.
A service may cost more because:
- risk;
- labour;
- equipment;
- service level;
requires it.
The point is transparency.
28.113Cost of Repeat Calls
Where recurring situations generate substantial demand, attempt to understand the system cost where reasonable.
The purpose is not to publish:
This person cost taxpayers $50,000.
That would be invasive and dehumanizing.
The purpose is to identify patterns such as:
This category of repeated crisis generates significant emergency demand. Is there a better intervention?
Aggregate the analysis.
28.114Savings Must Be Verified
Any Safety Dividend financial saving must be verified through the City's Financial Standard.
Show:
Baseline cost
New cost
Reason for change
One-time or recurring
Service impact
Workforce impact
No estimated savings presented as actual savings.
28.115Where Safety Dividend Savings Go
Any verified operating savings should follow the broader financial rules established in the plan.
The Safety Dividend should not create an off-books political fund.
Council approves the budget.
Savings are shown transparently.
If there is a community reinvestment, identify:
- amount;
- source;
- use.
28.116Do Not Cut Prevention First
If prevention appears to reduce demand, do not immediately remove the very program associated with the improvement merely because calls fell.
Understand causation first.
A successful system may require ongoing maintenance.
Likewise, do not preserve a prevention program indefinitely if evidence shows it is not producing value.
Measure.
28.117Safety Pilot Standard
New prevention programs should normally begin as pilots where practical.
Define:
- problem;
- target population;
- partner;
- cost;
- duration;
- measure.
At the end:
Continue
Modify
End
A safety label does not exempt a program from evaluation.
28.118No Promise of Zero Risk
A Mayor cannot guarantee:
- no crime;
- no fire;
- no traffic collision;
- no emergency.
Government should not create an illusion of complete control.
The promise is more realistic:
Prepare well. Respond professionally. Learn from patterns. Reduce preventable risk where we can.
28.119Safety Scorecard
The quarterly and annual scorecards should use carefully defined measures.
Possible categories include:
Police Demand
- broad call categories where appropriately public;
- repeat-demand trends;
- proactive community activity where meaningfully measured.
Violence and Property
- selected public safety indicators from authoritative sources.
Fire
- major response and prevention measures identified by the professional service.
Traffic
- serious collisions;
- recurring problem locations;
- completed safety improvements.
Infrastructure
- lighting issues;
- dangerous sidewalk or crossing repairs.
Downtown
- business and resident safety perceptions;
- public-space incidents where appropriately reported.
Youth
- community engagement;
- youth opportunity measures without pretending correlation proves crime prevention.
Crisis Partnerships
- recurring system gaps addressed.
Finance
- overtime;
- verified savings;
- Safety Dividend status.
Public Experience
- resident safety perception.
Every measure should have a definition.
28.120Public Perception Survey
Ask consistent questions over time.
Do you feel safe in your neighbourhood during the day?
At night?
Downtown during the day?
Downtown at night?
Are there locations you avoid?
Why?
Possible reasons might include:
- traffic;
- lighting;
- behaviour;
- infrastructure;
- another concern.
This is more useful than a single:
Do you feel safe?
28.121Business Safety Pulse
Ask downtown and other businesses:
Have recurring safety-related disruptions increased or decreased?
Do you know who to call?
Does the City close the loop?
What issue has the greatest effect on your business?
Report aggregate results.
Do not turn individual business complaints into public accusations against specific people.
28.122Youth Safety Pulse
Ask young people:
- Where do you feel comfortable?
- Where do you avoid?
- Is the problem traffic?
- bullying?
- lighting?
- adults?
- other youth?
Adults may define safety differently from young people.
Listen.
Then determine what belongs within municipal authority.
28.123Senior Safety Pulse
Older residents may identify concerns involving:
- crossings;
- ice;
- darkness;
- mobility.
Those are sometimes overlooked when safety conversations focus entirely on crime.
Include them.
28.124Accessibility Safety
A person using a wheelchair may define a dangerous route as:
- blocked curb ramp;
- missing sidewalk;
- snowbank;
- inaccessible detour.
That is community safety too.
Safety policy should see the City through more than one body and ability level.
28.125First 100 Days
The first 100 days should build an honest baseline.
1. Safety System Map
Identify which organization is responsible for:
- police;
- fire;
- traffic;
- by-law;
- homelessness;
- health crisis;
- paramedicine;
- emergency management.
2. Meet Police Leadership and Appropriate Governance Representatives
Ask:
What demand is repeatedly falling on police that another system might handle better?
3. Meet Fire Leadership
Ask:
What preventable municipal or community issue repeatedly creates risk?
4. Meet Grey County and Health Partners
Identify recurring cross-jurisdictional gaps.
5. Downtown Safety Walk
Include:
- businesses;
- residents;
- accessibility;
- relevant professionals.
6. Review Repeat Municipal Safety Complaints
Look for:
- lighting;
- traffic;
- property;
- public-space patterns.
7. Establish Safety Baseline
Use existing authoritative data rather than creating new numbers for the campaign.
8. Define the Safety Dividend
Publish the rules before claiming any savings.
9. Establish Privacy Principles
Define what safety information should and should not be publicly mapped.
10. Publish the First Community Safety Work Plan
Identify:
Problem
Responsible partner
Action
Measure
Review date
28.126Year One
During Year One:
- establish the safety baseline;
- create the cross-system partnership process;
- integrate lighting and maintenance into safety work;
- identify repeat demand;
- strengthen appropriate youth and community contact;
- improve traffic and pedestrian safety work;
- improve public reporting;
- establish Safety Dividend measurement;
- ensure no staffing or financial claim is made without evidence.
28.127Year Two
During Year Two:
- expand successful prevention pilots;
- improve recurring downtown problems through the correct service;
- strengthen crisis partnerships;
- address priority safety infrastructure;
- deepen youth and community relationships;
- evaluate police workload changes;
- publish whether any Safety Dividend exists yet.
If no verified dividend exists:
Say so.
28.128Year Three
During Year Three:
- continue root-cause work;
- address additional recurring safety locations;
- improve regional emergency coordination;
- strengthen privacy-conscious safety analysis;
- evaluate workforce changes only where demand and professional planning support them;
- increase proactive community capacity where feasible.
28.129Year Four
By Year Four, publish the complete Community Safety Report.
Ask:
Are residents safer?
Do they feel safer?
Are violent and serious incidents moving in the right direction?
Are police spending less time on problems another system could handle better?
Did community and youth engagement increase?
Did downtown businesses experience improvement?
Did traffic safety improve?
Did lighting and municipal maintenance reduce recurring concerns?
Did crisis partnerships work?
Was any Safety Dividend actually verified?
Were any officer layoffs required to create it?
The answer to the last question should be:
No.
28.130The Safety Dividend Decision
At the end of the term, one of several outcomes may be true.
Demand Fell and Capacity Improved
The Safety Dividend hypothesis has evidence.
Demand Changed but No Financial Saving Exists
Capacity may still have improved.
Demand Remained Similar
Continue professional staffing and improve prevention.
Demand Increased
Do not pretend the original hypothesis succeeded.
Adjust.
Every outcome provides useful information if reported honestly.
28.131What This Is Not
Community Safety is not:
- a promise of zero crime;
- a slogan to cut police;
- a plan to replace officers with volunteers;
- an excuse to send police to every social problem;
- a plan to ignore harmful behaviour because someone needs help;
- a plan to criminalize homelessness;
- a city-wide surveillance network;
- political control of investigations;
- a public list of vulnerable people;
- a way to manipulate crime statistics;
- a justification for government censorship.
It is a system for matching problems to the right response.
The Community Safety Commitment
A safe community needs strong emergency services.
It also needs strong systems around those services.
The commitment is:
Measure actual safety conditions before prescribing solutions.
Keep police focused on work requiring police authority and training.
Keep elected officials out of individual police operations.
Protect officers from political pressure.
Protect residents from political use of police power.
Treat violence and serious threats seriously.
Protect victims while preserving due process.
Regulate public-space behaviour, not social status.
Treat homelessness as a housing and social issue until actual conduct requires another response.
Connect mental-health and addiction crises with the appropriate professional systems.
Use police when immediate danger requires police.
Fix lighting, sidewalks, traffic and property problems through the services responsible for them.
Treat municipal maintenance as prevention.
Strengthen positive youth and community relationships.
Do not claim every youth program is a crime-prevention program.
Identify repeat demand and look for root causes.
Create a Community Safety Partnership Table without creating a database of vulnerable residents.
Use cameras and surveillance only where a defined need justifies them.
Collect the minimum safety data required.
Never build political profiles from public-safety systems.
Integrate traffic, winter and accessibility into the definition of safety.
Prepare for emergencies before they happen.
Report good trends and bad trends.
Verify every claimed Safety Dividend.
Never lay off an officer simply to manufacture a dividend.
Use voluntary attrition and professional workforce planning only where actual long-term demand supports change.
Let capacity become the first dividend where more proactive community work provides greater value than an immediate budget reduction.
Change course when the evidence changes.
The objective is not:
more police
or
less police.
The objective is:
the right professional, responding to the right problem, at the right time.
When serious danger occurs, the response should be strong.
When a preventable problem keeps returning, the system should learn.
When a streetlight is broken, fix the streetlight.
When someone needs healthcare, connect healthcare.
When someone commits violence, protect the victim and apply the law.
When a young person needs somewhere to belong, create opportunity before crisis.
And when prevention genuinely reduces demand, let the public see exactly what changed.
Strong response when danger is real. Strong prevention where problems can be prevented. Honest measurement always.